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CLIENT SERVICE STANDARDS

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BUILDING SUCCESS TOGETHER

  1. Help achieve your goals
    We will work with you to understand your business and help you achieve your goals.

  2. Expectations
    We will identify and understand your expectations from us and do everything possible to meet or exceed them.

  3. Timely preparation
    We will prepare your accounts and tax returns promptly on receipt of all requested information.

  4. Agreed timetables
    We will do everything within our power to meet agreed timetables for the delivery of our services.

  5. Approval for additional work
    We will agree with you our scope and approach for additional work e.g. dealing with HMRC enquiry.

  6. Agree fees in advance
    We will agree fee arrangements in advance of performing work. You will never receive an unexpected bill.

  7. Continuously improving our service
    We will seek your feedback and debrief to continually improve our service.

The advice and support that Roffe Swayne have provided us with over the years has helped us to make key business decisions in a timely and informed way

Robert May
Managing Director, ramsac